SHIPPING AND DELIVERY
How long does delivery take?
Products that are in stock are typically delivered within 40–45 days of order confirmation, depending on your location. You will receive an update once your order has been dispatched.
What about large orders?
Large orders generally follow the same 40–45 day delivery timeline if all items are in stock. However, customized products or special handling requests may require additional time. We’ll keep you informed of any delays.
I ordered products with different shipping timelines. When will they arrive?
If your order includes products with varying shipping schedules, we’ll either combine or split the shipment based on your preference. Delivery will follow the confirmed timelines communicated to you.
Are there any delivery charges?
We offer free delivery across India, except for regions that fall outside our logistics partners’ service zones. Additional charges may apply for Out of Delivery Area (ODA) addresses.
For more details, please contact our customer care team at +91 869 0666 869.
How can I track my order?
To track your order, log in to your account on www.olivenest.com
and visit the Order Tracking page: olivenest.com
.
We aim to deliver your order within 30 days of purchase or from the promised pre-order shipment date. In rare cases, delivery may take 40–45 days due to unforeseen circumstances.
If you do not receive any updates within 30 days, please contact our support team at care@olivenest.com
.
What if I’m not home when the package arrives?
If you’re unavailable during delivery, our courier partner will make another attempt or leave a note with rescheduling instructions. For any assistance, please reach out to our customer care team.
Can I change my shipping address after placing an order?
Yes, but only before dispatch. Please contact our customer care team immediately if you need to update your address.
My order hasn’t arrived yet. What should I do?
If your order hasn’t arrived within the expected timeframe, contact our customer care team. We’ll promptly track your shipment and provide an update.
How are products packed?
Each item is securely packed using durable boxes and protective cushioning to ensure safe delivery and prevent damage during transit.
Can my order be expedited?
Our shipping timelines depend on product availability, quality checks, and packaging. Therefore, we cannot expedite orders once placed unless special arrangements are discussed before confirming the order.
The shipping timeline has passed, but my product hasn’t been shipped.
Possible reasons for delay include:
Weather disruptions
Product size or weight
Public holidays
High-demand festive seasons
Please don’t worry — our team will keep you updated and ensure your order reaches you as soon as possible.
My order is shipped but hasn’t arrived yet.
Once your order is dispatched, you can track it using your tracking ID. If you face any issues, our customer care team will assist you in locating your shipment.
Why does my shipment status show “Return to Origin (RTO)”?
Your shipment may be marked as RTO if:
Delivery attempts were unsuccessful
The provided address was incomplete
The contact number was unreachable
The delivery was refused
If your order returns to our Jodhpur warehouse, two-way delivery charges and handling fees will apply for re-shipping. Please contact our customer service team for assistance.
How do I know if a product is eligible for faster shipping?
Products ready for quick dispatch will be labeled as “Ready to Ship” or “Only a Few Left” on both the category and product pages.
How will my products be delivered?
All furniture, lighting, and décor items are shipped through our trusted Olivenest partner network. Products are securely packed to ensure safe delivery.
For multi-storey buildings, delivery to your specific floor depends on building access and our logistics partner’s policy.
Can I postpone my delivery?
If you wish to delay your shipment, please contact our customer care team before dispatch. We’ll do our best to accommodate your request.
Will I receive an invoice for my order?
Yes, a detailed invoice is provided with every order. You can also download it anytime from your account on our website.
