Return & Replacement Policy

Replacement Policy :
Unboxing Video is Mandatory 
Customers must provide a continuous, unedited unboxing video clearly showing the furniture being opened from its original packaging to report any damage.
Replacement Applicable Only for Transit Damage
We offer replacement only if the product is damaged during shipping or at the time of delivery. Damage due to improper handling after delivery is not eligible.

Full Returns – Exceptional Cases Only
We do not offer full returns except in rare, justified cases (e.g., completely wrong product delivered).

Dispatch After Return Pickup
Replacement orders will only be dispatched after we receive and inspect the original item.

Replacement Request Timeline
All issues must be reported within 24–48 hours of delivery with proper documentation (video + photos).

Original Packaging Required
The item must be returned in original packaging with all parts, accessories, screws, tools, manuals, etc.

Non-Eligible Products
Furniture items that have been customized, installed, used, or assembled are not eligible for replacement unless damaged during delivery.

No Refunds, Only Replacement or Store Credit
We do not process cash refunds for replacement claims. A replacement or store credit will be provided after verification.

Do Not Accept Damaged Packages
If the outer packaging appears damaged or tampered with, please refuse delivery and contact us immediately.

Assembly Damage Not Covered
Damage during self-assembly or third-party installation is not covered under our replacement policy. Professional installation is recommended.